OUR SERVICES
To ensure our intervention is relevant and impactful, each training session or audit is preceded by a questionnaire. This allows us to gather valuable insight into the challenges faced by your team, what they are concerned about, or are currently experiencing.
In the context of training, this approach enables us to customize the content of the presentation and engage in more focused, relevant conversations based on the feedback provided prior to the workshop.
As part of our commitment to long-term impact, SHSC offers additional follow-up "booster training sessions" to all clients at no additional cost.
These sessions provide participants with the opportunity to revisit key concepts, ask questions, and explore real-world applications of the training. By allowing time for reflection and integration, booster sessions help deepen understanding, reinforce learning, and enhance the overall relevance of our training programs to participants’ day-to-day work.
TEAM Training Programs
🟢 Category: Organizational Safety
This training continuum builds essential skills and approaches to enhance safety, confidence, and team effectiveness in high-risk environments.
TRAUMA INFORMED CRISIS INTERVENTION: Individual and Team response
Trauma-Informed Crisis Intervention is an approach that acknowledges how past trauma can influence an individual’s response during a crisis. It prioritizes safety, trust, and empowerment, recognizing that a person’s current behavior may be influenced by previous traumatic experiences. This approach is essential in a variety of professional settings, including health and mental health care services, personal support work, crisis response, and emergency services.
A trauma-informed approach can be put into practice in any type of organization and is very different from trauma-specific interventions or treatments, that are designed to address the consequences of trauma and to facilitate healing.
Trauma-informed crisis intervention integrates principles of trauma-informed care into immediate crisis response. It recognizes that individuals in crisis may have histories of trauma that shape their reactions and needs. The approach emphasizes sensitivity, collaboration, and individualized support.
The Trauma Informed Crisis Intervention training encourages participants to move beyond surface behaviors — rather than viewing a client as hostile or aggressive, participants are guided to shift their perspective — seeing the individual as possibly frightened, defensive, or feeling vulnerable. This perceptual realignment allows staff to more accurately interpret behavior and respond with greater empathy and efficacy.
This training focuses on developing personal awareness, effective preparation, and practical skills; such as communication strategies, scripted responses for exiting escalating situations, and team-based intervention techniques. The goal is to equip staff with the confident, competence, and trauma-informed mindset to respond effectively and compassionately during crisis situations.
PERSONAL SELF-PROTECTION STRATEGIES
Personal self-protection techniques provide staff with the skills needed to maintain safety in situations that may escalate into physical contact. While a trauma-informed approach emphasizes prevention, de-escalation, and non-restrictive strategies, there are times when unwanted physical contact is unavoidable. This training offers practical, rehearsed methods for safely disengaging from physical interactions without causing harm. These techniques focus on maintaining control, reducing risk, and upholding the dignity of all involved.
This content is ideally delivered in combination with SHSC’s Trauma-Informed Crisis Intervention and/or Safe Strategies for Community Workers trainings. Together, these offerings provide a comprehensive framework that supports prevention, early intervention, and safe, ethical response in high-stress situations.
SAFE STRATEGIES FOR COMMUNITY WORKERS
As the landscape of service delivery continues to evolve, more professionals are engaging with clients in dynamic, non-traditional environments — ranging from private homes and public spaces to streets, shelters and encampments. These settings can present unpredictable challenges and heightened safety risks for community workers.
Despite having access to general crisis intervention and violence prevention training, many frontline staff report that such programs do not sufficiently address the unique realities of working in the community. Factors such as isolation, limited immediate support, and the lack of environmental control require a different set of skills and strategies.
The Safe Strategies for Community Workers training was developed to respond directly to this gap. It offers practical, situation-specific guidance to enhance personal safety while empowering workers to make informed, confident decisions in the field. By focusing on risk reduction, situational awareness, de-escalation, and safe exit strategies, the training helps to create a safer, more supportive environment for both staff and the individuals they serve.
Our approach builds on existing best practice, ensures legal compliance and enables staff and organizations to create strong platforms to identify and reduce workplace safety risks.
🟢 Category: Psychological Wellbeing
This training continuum supports the development of a safer workplace culture and offers organizations a foundation to begin building greater trust, resilience, and connection from the inside out.
BUILDING RESILIENCE: Proactive responses to extraordinary and vicarious stress in the workplace
This highly interactive training introduces participants to practical strategies for enhancing both personal and organizational resilience. The full-day session incorporates numerous break-out rooms to foster discussion and collaboration. Additionally, we feature guest speakers through short video clips, where these experts share their perspectives and insights on resilience.
MINDFUL SELF-COMPASSION: Practices for wellness at work
Rooted in evidence-based practices, this session introduces practical techniques that support emotional regulation, self-care, and mindful awareness amidst the demands of daily work. Participants will engage in reflection, guided exercises, and facilitated dialogue to learn how to respond to themselves with the same compassion they offer others. The training provides a toolkit of accessible practices that can be integrated into everyday routines to foster wellness, improve focus, and promote healthier relationships with both work and self.
BUILDING PSYCHOLOGICALLY SAFE WORKPLACES (Leadership)
The goal of this program is to introduce participants to the importance of psychological safety as the foundation for building effective work teams and vibrant organizations. Establishing psychological safety in the workplace helps shift the culture from one of blame and silence to one that fosters a learning organization.
A learning organization is defined by a social environment that promotes employee engagement, creativity, innovation, inclusion, and support for each member's well-being, allowing them to make their optimal contributions to the organization.
SAFETY AUDITS
🟢 Category: Environmental Safety
Creating safer, more resilient workplaces through comprehensive safety and security audits, expert consultation, and violence risk prevention strategies. Services include post-incident debriefing and the development of clear, effective organizational policies and procedures—ensuring teams are prepared, supported, and equipped to navigate critical events before, during, and after they occur.
